Privacy Policy

Effective Date: 19 June 2025
Last Updated: 19 June 2025

heytriggr.com (“Triggr”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy outlines how we collect, use, store, and share your information when you use our website https://heytriggr.com, our application https://app.heytriggr.com, and associated services (together, the “Services”).

1. Who We Are

Triggr is an AI-powered platform that provides event organisers and professionals with tools for communication, coordination, and operational efficiency.

If you have any questions about this policy or your data, contact us at:

📧 support@heytriggr.com
🌍 https://heytriggr.com

2. Scope of This Policy

This policy applies to:

• Visitors to our website (heytriggr.com)

• Users of our platform (app.heytriggr.com)

• Individuals communicating with us via email, support, or social channels

This Privacy Policy does not cover third-party websites or services linked through our platform. Please review their privacy policies separately.

3. Information We Collect

a) Information You Provide

• Account Information: Name, email, company name, password

• Profile & Preferences: Avatar, notification settings, language, theme

• Content Submitted: Uploaded documents, inputs, configurations

• Support Interactions: Emails, support tickets, feedback

• Billing Information: Company details, VAT number, payment confirmations (processed via third-party providers like Stripe, PayFast)

b) Information Collected Automatically

• Usage Data: Pages visited, time spent, clicks, referring URL

• Device & Browser: IP address, browser type, OS, device type

• Cookies & Similar Tech: Session and persistent cookies, local storage data

c) Information from Third Parties

• OAuth Logins: When signing in via Google or LinkedIn, we receive name, email, and profile image (if available)

• Third-Party Integrations: When you connect services like Google Calendar, HubSpot, or Slack, we may collect required metadata

4. How We Use Your Information

5. Legal Basis for Processing

We rely on:

• Contractual necessity – to provide services

• Legitimate interests – for analytics, fraud prevention, product improvement

• Consent – for optional cookies, marketing, integrations

• Legal obligations – to comply with tax, regulatory, and data laws

6. How We Share Information

We do not sell your data. We share it only when necessary and with trusted partners:

• Cloud Hosting: Google Cloud, Vercel

• Analytics: Google Analytics, PostHog

• Communication: Mailgun, HubSpot

• Payments: Stripe, PayFast

• Legal: Regulatory authorities when legally required

• Business Transfer: In case of merger, acquisition, or sale (with notice)

7. International Transfers

Your data may be processed outside your country (including EU and US). Where required, we ensure safeguards such as Standard Contractual Clauses.

8. Data Retention

We retain personal data:

• As long as your account is active

• As required by law

• Until you request deletion (see Section 9)

Inactive account data is deleted or anonymised after 24 months.

9. Your Rights and Choices

Depending on your jurisdiction (GDPR, CCPA, POPIA), you may have rights to:

• Access – Request a copy of your data

• Rectify – Correct inaccurate or incomplete data

• Erasure – Delete your account and personal data

• Portability – Export your data in machine-readable format

• Object – To certain types of processing

• Restrict – Temporarily limit processing

• Withdraw Consent – Revoke marketing or integration permissions

• Complain – Contact your local data authority (e.g., ICO, SA Information Regulator)

To exercise these rights, contact support@heytriggr.com.

10. Cookies and Tracking

We use:

• Essential Cookies – login sessions, app state

• Performance Cookies – engagement analytics

• Third-Party Cookies – Google Analytics, LinkedIn Insights

You can control cookies via browser settings or our cookie banner.

11. Data Security

We apply industry-standard measures, including:

• HTTPS across all pages

• TLS + AES-256 encryption for data

• Role-based access controls

• Optional 2FA for accounts

• Regular penetration testing

No system is 100% secure. We notify users and regulators of breaches where required.

12. Children’s Privacy

Our Services are not for children under 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect their data.

13. Changes to This Policy

We may update this Privacy Policy periodically. If material changes occur, we’ll notify you by email or in-app banner.

The latest version is always available at https://heytriggr.com/privacy-policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy:

Triggr Support Team
📧 support@heytriggr.com
🌍 https://heytriggr.com
💻 https://app.heytriggr.com