Privacy Policy
Effective Date: 19 June 2025
Last Updated: 19 June 2025
TriggrHub.ai (“TriggrHub”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy outlines how we collect, use, store, and share your information when you use our website https://triggrhub.ai, our web application https://app.triggrhub.ai, and associated services (together, “Services”).
1. Who We Are
TriggrHub.ai is a web-based platform that provides intelligent business triggers, automations, and insights for operational efficiency and growth.
If you have any questions about this policy or your data, contact us at:
Email: nic@wearetriggr.com
2. Scope of This Policy
This policy applies to:
Visitors to our marketing website (
triggrhub.ai)Users of our platform at
app.triggrhub.aiIndividuals communicating with us via email, support, or social channels
This Privacy Policy does not cover third-party websites or services linked through our platform. Please review their privacy policies separately.
3. Information We Collect
a) Information You Provide to Us
Account Information: Name, email, company name, password.
Profile & Preferences: Avatar, notification settings, language, theme.
Content Submitted: Uploaded documents, inputs, and configurations.
Support Interactions: Email correspondence, support tickets, feedback.
Billing Information (if applicable): Company details, VAT number, payment confirmation (processed via third-party gateways like Stripe or PayFast).
b) Information Collected Automatically
Usage Data: Pages visited, time spent, clicks, referring URL.
Device & Browser: IP address, browser type, operating system, device type.
Cookies & Similar Technologies: Session cookies, persistent cookies for login and analytics, local storage data.
c) Information from Third Parties
OAuth Logins: When you sign in using Google or LinkedIn, we receive your name, email, and profile image (if available).
Third-Party Integrations: When you connect services like Google Calendar, HubSpot, or Slack, we may collect metadata required for the integration to function.
4. How We Use Your Information
We use your data to:
| Purpose | Description |
|---|---|
| Service Delivery | To create, authenticate, and manage your account and provide platform functionality |
| Customer Support | To respond to inquiries, troubleshoot issues, and notify you of updates |
| Improvements | To analyse usage patterns and improve features, performance, and reliability |
| Communication | To send essential service messages, onboarding tips, and occasional product updates (opt-in for marketing) |
| Security | To prevent fraud, abuse, and ensure platform integrity |
| Legal Compliance | To comply with applicable laws and resolve disputes |
5. Legal Basis for Processing
We rely on the following legal bases under GDPR and similar frameworks:
Contractual necessity – to provide our services
Legitimate interests – for internal analytics, fraud prevention, and product improvement
Consent – for optional cookies, marketing communications, and integrations
Legal obligations – to comply with tax, regulatory, and data protection laws
6. How We Share Information
We do not sell your data. We share it only when necessary and with trusted partners:
| Category | Examples |
|---|---|
| Cloud Hosting | Google Cloud, Vercel |
| Analytics | Google Analytics, PostHog |
| Communication | Mailgun, HubSpot |
| Payment Processors | Stripe, PayFast |
| Legal | Regulatory authorities upon lawful request |
| Business Transfer | In case of acquisition, merger, or asset sale (with notice) |
7. International Transfers
Your data may be processed outside your country of residence, including the EU and US. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place where required.
8. Data Retention
We retain personal data:
As long as your account is active
As needed to comply with legal obligations
Or until you request deletion (see section 9)
We delete or anonymise inactive account data after 24 months of inactivity.
9. Your Rights and Choices
You may have the following rights under GDPR, CCPA, and POPIA:
| Right | Description |
|---|---|
| Access | Request a copy of your data |
| Rectify | Correct inaccurate or incomplete data |
| Erasure | Delete your account and personal data (“right to be forgotten”) |
| Portability | Receive your data in a machine-readable format |
| Object | Object to certain types of processing (e.g., profiling) |
| Restrict | Request temporary suspension of processing |
| Withdraw Consent | Withdraw marketing or integration permissions |
| Lodge a Complaint | Contact your data protection authority (e.g., ICO, SA Information Regulator) |
To exercise any of these rights, contact: nic@wearetriggr.com
10. Cookies and Tracking Technologies
We use:
Essential Cookies for login sessions and app state
Performance Cookies to measure engagement and improve features
Third-Party Cookies (Google Analytics, LinkedIn Insights)
You can control cookies via browser settings or opt out via a cookie banner (where applicable).
11. Data Security
We take security seriously, with measures such as:
HTTPS across all pages
Encrypted storage and transfer (TLS, AES-256)
Regular vulnerability testing
Role-based access controls
Two-factor authentication (2FA) optional for user accounts
However, no method is 100% secure. We will notify users and authorities in the event of a data breach as required by law.
12. Children’s Privacy
Our platform is not intended for children under the age of 13 (or equivalent age in your jurisdiction). We do not knowingly collect data from minors.
13. Changes to This Policy
We may revise this policy periodically. You’ll be notified via email or in-app banner if material changes occur. The most current version is always available at https://triggrhub.ai/privacy-policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy:
TriggrHub Support Team
📧 nic@wearetriggr.com
🌍 https://triggrhub.ai